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How will I receive my order? Why do I have to put a shipping address?
It doesn't matter which shipping address you provide. You must pick up your order in person either during our sales events or our pick up windows. Here is a schedule of our sales events and pick up windows. Message us on our Facebook page if you're unable to find our table on Upper Sproul!
When will my order be ready?
Your order should be ready 1-2 days before the next sales event/pick up time. We will send you another email with the earliest pick up time as soon as we set aside your items.
Note: if you place an order less than 48 hours before a particular sales event, your order *might* not be ready in time for pick up during that sales event. For example, if you place an order at 11:00 PM on October 4th and the next sales event is 10am-3pm on October 5, your order might not be ready for pick up on October 5th. Stop by our table just to make sure, though! There's a chance that we might have your order ready :)
Do I need to show you anything when I come to pick up my order?
You must show us the order confirmation that we emailed you when you first placed your order.
Why do your items say "coming soon"?
We close online ordering for our products 24 hours before our sales events. This is to give our associates enough time to set aside our customers' orders.
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Why are your items slightly more expensive on your website than in person during your sales events?
We have to pay a small fee for each transaction made on our website. In order to make a profit (and fulfill our mission of lending to struggling entrepreneurs), we pass this fee on to our customers.
Can I buy your items if I don't go to UC Berkeley?
If you are able to pick up your items on the UC Berkeley campus, you are free to purchase our apparel and stickers! If you're unable to do so, then unfortunately we will not fulfill your order (and we will refund you if you accidentally made a payment).
I can't make any of your sales events or pick up hours. How do I pick up my order?
Please ask a friend to pick up your order! Forward them your email confirmation. If this isn't possible, please email us at firstname.lastname@example.org with details of your situation.
What is your return policy? Do you allow exchanges?
We will happily accept unused/unwashed returns and will give you a full refund. If you'd like to exchange your item for a different one, we will have to refund the original item and you will have to repurchase the different item.